Lawton Chrysler Jeep Dodge Ram

Sep 15, 2015

Mopar, the official parts producer for Chrysler, Dodge, Jeep, and Ram vehicles, has introduced a customer service analyzer to help auto dealerships enhance customer experience. The new Mopar Service Capacity Analyzer predicts the best customer service strategies both now and in the future.

The Service Capacity Analyzer uses algorithms to make these predictions based on factors such as the number of technicians and advisors as well as available hours. Dealers can also use the analyzer to test hypothetical situations and determine the best course of action, the data for which is compiled on a summary page. The analyzer predicts customer needs out to the year 2018.

The analyzer is offered in conjunction with other supportive materials and incentives from Mopar. This includes a Service Capacity Guidebook and incentive programs like the Technician Warranty Exemption Program and the Shop Competency Program. Mopar also offers the Career Automotive Program, which works with auto tech schools to match up newly trained technicians with dealerships, leading to many lifelong careers.

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